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Refund and Return Policy – Gadget World
Thank you for shopping with Gadget World, your trusted source for top-quality computer and printer products in Nairobi, Kenya. We strive to provide you with the best products and service. However, we understand that there may be situations where you need to return or refund a purchase. Please read our policy carefully to understand your options.
1. Returns
We accept returns within 1 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the original receipt or proof of purchase.
2. Refunds
Once your return is received and inspected, we will send you an email or contact you via mobile to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount equaling the item will automatically be applied to your original method of payment within an agreed timeframe
3. Exchanges
If you received a defective or damaged product ON ARRIVAL, we are happy to exchange it for the same item. Please Email us at Sales@gadgetworld.co.ke or call us at 0727540440 to arrange the exchange.
To return your product, please contact us first for shipping instructions.
PLEASE NOTE: You will be responsible for paying your own shipping costs for returning your item.
5. Contact Information
If you have any questions about our refund and return policy, please contact us at:
- Email: Sales@gadgetworld.co.ke
- Phone: 0727540440
6. Exceptions For Refunds/Exchange
Products that have been damaged or show signs of wear and tear may not be eligible for return.